Rematee - Customer Service Center
1. Placing an Order
- Once you have selected all of your items for your order, click on "Cart" at the top of the page.
- Enter any coupon code you may have, and click on "Proceed to Checkout"
- Enter your Billing and Shipping information, let us know how you heard about Rematee, select your shipping options, and enter your payment information.
- Click on "Place Order"
You will be sent an order confirmation email immediately after placing your order.
This website is protected by SSL (Secure Socket Layer) encryption, the highest standard in Internet Security.
2. Return Information
Need to return or exchange your product?
Just visit our Return Page for all the information you need on how and when to return your product.
Our 30-day 100% Money-Back Guarantee means you have nothing to lose and more than just sleep to gain!
3. Warranty Information
Need more information on our 1-year and 2-year warranties?
Simply take a look a our Warranty Page for detailed explanations on our warranty policies.
4. Product Assembly and Instructions
For information on how to assemble and sleep with your Rematee product, please visit our Product Support Page.
You will find helpful videos on how to assemble your shoulder straps, inflate the bumpers, and wear your Rematee bumper belt. You will also find helpful diagrams on how to assemble your belt as well as tips on how to sleep with Rematee.
5. Shipping Methods and Fees
We ship to over 180 countries.
1. US Orders: For US orders, your shipping options are:
- USPS First Class Mail (7-10 Business Days - only available for orders of less than 1 lb.)
- FedEx Ground (4-5 Business Days)
- FedEx Express Saver (2-3 Business Days)
- Fedex Second Day (1-2 Business Days)
- FedEx Overnight Priority
2. International Orders: For International Orders, your shipping options are:
- USPS First Class International Mail (7-14 Business Days)
-Fedex International Economy (5-7 Business Days)
- FedEx Pack International Priority (3-4 Business Days)
Please note that shipping fees are not included in your product price. Shipping fees will appear once you have filled out your shipping information and selected your shipping method.
Shipping options and charges depend on the country you are shipping to. Please enter all shipping information before selecting your shipping method.
If the country you would like to ship to does not appear in the list of available countries, please contact us by phone or e-mail.
6. Order Tracking
You will be sent a live tracking number via email either the evening of your order date, or the following morning. Please do not respond to this e-mail; it is sent directly from our fulfillment center.
If you have any tracking questions, consult our FAQs page or call us directly.
Didn't find the information you were looking for?
Consult our FAQs page.
8. Contact Information
Still have a question?
- Call us at 1-877-753-6844 (7:00am to 3:00pm PST Mon-Fri)
- Email us at firstname.lastname@example.org. We will do our best to reply to your message within one business day.
You've Seen How We Can Help, Are You Ready To Sleep Again?